This Privacy Policy explains how ClarePoint Facility Services collects, uses, stores, and protects personal information submitted through our website and related online services.
ClarePoint Facility Services respects the privacy of visitors, prospective clients, customers, property managers, business representatives, and other individuals who interact with our website. This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information provided through clarepointfs.com and related website features.
This policy applies to information submitted through contact forms, quote and service inquiry forms, file uploads, website communications, analytics technologies, cookies where used, and other interactions with this website. It does not necessarily apply to information collected through third-party websites, platforms, or services that operate under their own privacy policies.
By using this website or voluntarily submitting personal information through one of our forms, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by applicable law, ClarePoint will rely on an appropriate form of consent or another lawful basis for handling the information.
The information ClarePoint may collect depends on how you interact with our website. Some information is provided directly by you, while other information may be collected automatically through standard website technologies.
This may include your name, email address, telephone number, company or organization name, and other contact details you choose to provide through our website forms or communications.
When you request a service review or quote, we may collect information such as your business name, property address, city, property type, approximate size, number of locations or units, operating hours, and other property-related details.
We may collect information about the services you are interested in, preferred cleaning frequency, service times, current cleaning arrangements, project timing, access requirements, operational considerations, and other details relevant to your inquiry.
If you use a website form that allows file uploads, we may receive documents, photographs, floor plans, cleaning specifications, bid documents, property information, spreadsheets, or other files you voluntarily provide.
We may retain information contained in emails, website inquiries, follow-up messages, quote discussions, customer service communications, and other correspondence relating to your request or business relationship with ClarePoint.
Our website and related service providers may automatically collect limited technical information such as IP address, browser type, device information, pages viewed, referral source, approximate location, website interactions, and other usage or analytics data.
You are not required to provide more personal information than is reasonably necessary for your inquiry. Please avoid submitting highly sensitive personal information, passwords, financial account details, government identification numbers, medical records, or other confidential information unless ClarePoint specifically requests it for a legitimate business purpose and an appropriate method of transmission has been established.
ClarePoint may use information collected through this website for legitimate business purposes related to responding to inquiries, evaluating service needs, communicating with prospective and existing clients, operating the website, improving our services, maintaining records, and meeting legal or regulatory obligations.
We may use your contact details and inquiry information to respond to questions, follow up on requests, provide information about our services, and communicate with you about the reason you contacted ClarePoint.
Information about your property, business, project, service requirements, cleaning frequency, operating conditions, access procedures, and supporting files may be used to evaluate the scope of work and prepare a quote, proposal, service review, or recommended next step.
We may use relevant information to manage communications with prospective clients, customers, property managers, contractors, business representatives, and other contacts involved in a service inquiry or ongoing business relationship.
Technical and usage information may be used to understand how visitors interact with our website, identify performance issues, improve navigation and content, measure website effectiveness, and support improvements to our digital experience and service processes.
We may retain and use information where reasonably necessary for recordkeeping, internal administration, customer service, proposal history, service planning, invoicing support, dispute resolution, operational coordination, and other legitimate business activities.
Information may be used where reasonably necessary to protect our website, investigate suspected misuse, maintain security, enforce applicable terms, respond to lawful requests, establish or defend legal claims, and comply with applicable laws and regulatory obligations.
We intend to use personal information only for purposes that are reasonably connected to the reason it was collected, for related legitimate business purposes, where you have provided appropriate consent, or where use is otherwise permitted or required by applicable law.
ClarePoint uses website forms to receive contact requests, quote inquiries, service information, property details, project requirements, supporting documents, and other information voluntarily submitted by website visitors. The amount and type of information requested may vary depending on the form and the service being discussed.
When you complete a ClarePoint website form, you may provide information such as your name, company, email address, telephone number, property address, city, property type, service requirements, preferred schedule, project details, access information, and other information relevant to your inquiry.
Information submitted through a website form may be used to respond to your request, assess service requirements, prepare or discuss a quote, coordinate a site review, provide follow-up information, communicate about availability, and support the administration of your inquiry or client relationship.
Some ClarePoint forms may allow you to upload documents or images. These may include cleaning specifications, RFP documents, floor plans, property lists, photographs, spreadsheets, project information, or other files that help us understand the service requirement.
Please upload only files that are reasonably necessary for your inquiry and that you are authorized to provide.
Form submissions may be delivered to ClarePoint by email and may also be stored within the website, form platform, hosting environment, customer-management system, or other service used to receive and manage inquiries. Access should be limited to those who reasonably require the information for business purposes.
Submitting a contact, quote, or service inquiry form does not by itself create a contract, confirm pricing, guarantee availability, establish a scheduled service date, or require ClarePoint to accept the requested work. Any service arrangement is subject to further review, agreement on scope and pricing, and any other applicable terms.
You are responsible for ensuring that the information you submit is reasonably accurate and that you have the right to provide any personal information, documents, photographs, or other materials included with the inquiry. Please do not submit passwords, payment card information, government identification numbers, or other highly sensitive information through a standard website form.
ClarePoint’s website may use cookies, analytics tools, and similar technologies to help the website function properly, understand how visitors interact with pages, measure website performance, and improve the overall online experience. The specific technologies in use may change as the website and its supporting services evolve.
Some cookies or similar technologies may be required for basic website functions, security, form operation, navigation, session management, or other features necessary for the website to work as intended.
Analytics tools may collect information about how visitors use the website, including pages viewed, time spent on pages, referral sources, device or browser information, approximate geographic location, and general interaction patterns.
Website usage information may be reviewed to identify technical issues, understand which pages are useful to visitors, improve navigation, measure page performance, and support improvements to website content, functionality, and user experience.
Some website functions may rely on third-party services such as analytics providers, hosting services, security tools, embedded content, form platforms, maps, or other technologies. These providers may use their own cookies or similar technologies subject to their own privacy practices.
Most web browsers allow users to block, delete, or manage cookies through browser settings. If ClarePoint uses a cookie-consent or preference tool, additional choices may also be available through that interface. Disabling certain cookies may affect the operation or availability of some website features.
ClarePoint may add, remove, or change analytics tools, hosting technologies, security services, embedded features, or cookie-related functionality as the website develops. This Privacy Policy is intended to describe these practices generally, and more specific notices or consent controls may be provided where required.
ClarePoint uses third-party technology providers to operate its website, receive and manage inquiries, deliver email, store business records, coordinate scheduling, analyze website activity, support search visibility, protect website forms, automate approved business processes, and manage accounting and administrative functions. Information may be processed by these providers when their services are used.
ClarePoint’s website is built using WordPress and Elementor Pro. Elementor is used to create website pages and forms and may store information submitted through ClarePoint forms using Elementor Submissions. Website and form information may therefore be processed through WordPress, Elementor, and the supporting website infrastructure.
ClarePoint uses Hostinger to host and operate its WordPress website. Hostinger may process or store website files, databases, server logs, backups, technical information, and form-related data as necessary to provide website hosting, availability, performance, security, backup, and infrastructure services.
ClarePoint uses Google Workspace services, including Gmail, Google Drive, and Google Calendar, to manage business communications, files, documents, scheduling, operational records, and related business activities. Information associated with inquiries or client relationships may be stored or processed through these services where required for ClarePoint operations.
ClarePoint uses Google Analytics 4 to understand website traffic, visitor interactions, device information, referral sources, page activity, and other website performance data. Google Search Console is used to monitor website indexing, search visibility, technical search performance, and how ClarePoint appears within Google Search.
ClarePoint may use Google Maps to display service-area or location information and Google reCAPTCHA to help protect website forms from spam, automated submissions, and abuse. These services may process technical information, device information, IP-related data, interactions, or other information necessary to provide their functionality.
ClarePoint uses Zapier to automate approved workflows between business systems. Depending on the automation, information may be transferred between ClarePoint’s website, Google services, spreadsheets, scheduling tools, accounting systems, or other approved platforms used to manage inquiries and business operations.
ClarePoint uses QuickBooks Online for accounting, invoicing, customer and transaction records, expense tracking, payment-related administration, financial reporting, and other legitimate business accounting functions. Relevant customer or transaction information may be processed within QuickBooks when required for these purposes.
ClarePoint uses Yoast SEO to support website metadata, search-engine indexing controls, structured information, and related search optimization. ClarePoint also intends to use a cookie-consent or preference-management system so visitors can manage applicable non-essential cookie and analytics preferences where required.
ClarePoint selects third-party platforms to support specific website and business functions, but those providers maintain their own systems, security practices, data-processing procedures, privacy policies, and terms of service. Information processed through WordPress, Elementor Pro, Hostinger, Google services, Zapier, QuickBooks Online, Yoast SEO, cookie-preference technology, or other approved connected systems may also be subject to the applicable provider’s privacy practices.
ClarePoint may replace, upgrade, add, or discontinue technology providers as operational requirements change. Where a material change affects how personal information is collected, used, stored, or disclosed, this Privacy Policy may be updated to reflect the revised practices.
ClarePoint retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to support legitimate business operations, to maintain appropriate records, or to meet applicable legal, accounting, contractual, or regulatory requirements. ClarePoint also uses reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
Inquiry, client, property, project, communication, and service-related information may be retained while it remains reasonably necessary to respond to requests, manage an active or prospective business relationship, provide services, maintain service history, resolve questions, or support legitimate ClarePoint operations.
Certain business records may need to be retained for longer periods where reasonably required for accounting, tax, invoicing, contractual, insurance, dispute-resolution, regulatory, or other lawful recordkeeping purposes. These records may be maintained within systems such as Google Workspace, QuickBooks Online, website records, or other approved ClarePoint business platforms.
When personal information is no longer reasonably required for an identified business, legal, accounting, or operational purpose, ClarePoint may delete it, securely dispose of it, or anonymize it where appropriate. Some information may remain temporarily in backups or archived systems until those records are replaced or expire through normal system processes.
ClarePoint intends to limit access to personal and business information to individuals, service providers, or systems that reasonably require access for authorized business purposes. Account permissions, passwords, access credentials, and administrative controls are used where available to help reduce unauthorized access.
ClarePoint relies on security features provided by Hostinger, WordPress, Elementor Pro, Google Workspace, Google reCAPTCHA, QuickBooks Online, and other approved technology providers. Depending on the platform, safeguards may include encrypted connections, authentication controls, backups, spam protection, security monitoring, access management, and infrastructure protections.
ClarePoint may use software updates, security tools, spam protection, website monitoring, backups, account reviews, password practices, and other reasonable measures to reduce the risk of unauthorized access, malware, fraudulent activity, data loss, or misuse of website and business systems.
ClarePoint takes reasonable steps intended to protect information, but no method of internet transmission, electronic storage, cloud computing, email delivery, or online communication can be guaranteed to be completely secure. Visitors should use reasonable care when submitting information online and should avoid sending highly sensitive information through standard website forms or ordinary email unless an appropriate secure method has been arranged.
For example, an unanswered website inquiry may not need to be retained for the same period as an active customer record, invoice, accounting record, contract, service history, dispute record, or information that must be maintained for a legal or regulatory purpose. ClarePoint may therefore apply different retention periods to different categories of information.
Depending on the circumstances and applicable privacy law, you may have the right to ask ClarePoint about personal information we hold about you, request access to that information, challenge its accuracy, request appropriate corrections, withdraw consent in certain circumstances, or raise concerns about how your information is handled.
You may request information about the personal information ClarePoint holds about you and, where applicable, request access to that information. We may need to verify your identity before providing access.
If you believe personal information held by ClarePoint is inaccurate or incomplete, you may request that the information be reviewed and corrected where appropriate.
Where applicable, you may ask ClarePoint to explain how personal information about you has been used and, where reasonably available, the organizations or categories of service providers to which it has been disclosed.
Where ClarePoint relies on your consent to collect, use, or disclose personal information, you may be able to withdraw that consent, subject to legal, contractual, operational, or other reasonable limitations. Withdrawing consent may affect ClarePoint’s ability to provide certain services or continue particular interactions.
You may contact ClarePoint if you have a question, concern, or complaint about how personal information has been collected, used, disclosed, retained, protected, or otherwise handled.
You may ask whether personal information that is no longer reasonably required can be deleted or otherwise removed. Some information may need to be retained for accounting, tax, contractual, legal, security, dispute-resolution, backup, or other legitimate requirements.
To protect your information, ClarePoint may need enough information to identify you, understand the request, locate the relevant records, and verify that the person making the request is entitled to receive the information.
ClarePoint will respond to formal privacy requests within the period required by applicable law. Certain requests may be subject to identity-verification requirements, lawful exceptions, or permitted extensions.
Access, correction, deletion, consent withdrawal, or other privacy requests may be limited where ClarePoint is required or permitted to retain information, where disclosure would affect another person’s privacy, where information is legally privileged or confidential, where security concerns apply, or where another exception is permitted by applicable law.
ClarePoint’s website may include links to third-party websites, embedded services, or external platforms. This website is also intended for adults, businesses, property managers, builders, contractors, and other individuals seeking information about ClarePoint’s services, and is not designed for use by children.
ClarePoint’s website may contain links to websites, maps, platforms, applications, social media pages, or other services operated by third parties. ClarePoint does not control the privacy practices, security, content, or data-handling procedures of independent third-party websites. When you leave the ClarePoint website or interact directly with an external service, the privacy policy and terms of that provider may apply.
ClarePoint’s website and services are intended for adults and organizations seeking commercial, builder, property-management, facility, or cleaning services. ClarePoint does not knowingly design its website or service inquiry process for children, and does not knowingly seek to collect personal information directly from children through standard website forms.
If ClarePoint becomes aware that personal information relating to a child has been submitted through the website without appropriate authorization, ClarePoint may take reasonable steps to review the circumstances and delete or otherwise handle the information as appropriate and permitted by law.
Before providing personal information through an external website, platform, embedded tool, or third-party service, you should review the applicable privacy policy and terms of that provider. ClarePoint’s Privacy Policy applies to ClarePoint’s own handling of information and does not replace the privacy practices of independent third parties.
ClarePoint may update this Privacy Policy from time to time to reflect changes to the website, business operations, technology providers, services, legal requirements, privacy practices, or other circumstances that affect how personal information is collected, used, stored, protected, or disclosed.
Changes may be made when ClarePoint introduces new technology, modifies website forms, adds or removes third-party platforms, changes business processes, updates security or data-retention practices, expands services, or responds to new legal or regulatory requirements. The revised version will be posted on this page.
The “Last Updated” date identifies the current published version of this Privacy Policy. Visitors are encouraged to review this page periodically if they want to stay informed about ClarePoint’s privacy practices.
Where a material change requires additional notice, consent, or another action under applicable law, ClarePoint may provide an appropriate notice through the website, a form, email, account communication, or another reasonable method before the revised practice takes effect.
If you have a question about this Privacy Policy or want to request access to, correction of, or other appropriate action regarding personal information held by ClarePoint, you may contact us using the information below.
Please include enough information for ClarePoint to understand your request and locate the relevant records. We may request reasonable verification of identity before providing access to personal information or completing certain privacy-related requests.
Providing clear details helps ClarePoint review privacy requests efficiently while protecting personal information from unauthorized disclosure.
ClarePoint will respond to formal privacy requests within the period required by applicable law. Some requests may require additional verification, clarification, or review before a response can be completed.
